Rental

  • How to book?
    The easiest way is here on our website, but you can also do it by phone or in person at our facilities.
  • Is it necessary to make the payment to confirm the reservation?
    Yes. The reservation is confirmed after payment of 50% of the total amount. We can't guarantee the availability of the motorhome without this payment. The remaining 50% of the reservation value must be paid on the day of pick-up of the motorhome.
  • What payment methods are allowed?
    We accept payments through PayPal, Credit card, Bank Transfer, or by ATM in our facilities.
  • Are there any hidden / indirect costs?
    No. All costs mentioned in the booking confirmation are final. There will be no surcharges or extra costs except the deposit / deductible that will be returned after delivery of the motorhome under the same conditions that received it. In case of accident or damage, the maximum amount charged will be equal to the deposit / deduction mentioned above.

    Please note that fuel costs and tolls are the responsibility of the traveler.
  • Are there any minimum booking periods?
    The minimum reservation period is 3 days in highseason (March to September) and 5 days in low season (Outober to February).
  • How is the daily rate calculated and what is included?
    The daily rate is the rate that the rental company charges and is calculated per day, depending on the month and the motorhome you choose.
    Includes: basic insurance, gas bottle, baby chair, toilet chemical, electric cable, hose, basket with springs and clothes rope, solar panel (King of the Road, The Rolling Palace and Space Star), support for bicycles and surfboards. Ladders, First aid kit, extinguisher, Radio, maps and guides, USB charger. Refrigerator and Freezer, Stove, Dishwasher, detergent, cloth and mop for the dishes. Toilet, Shower, hot and cold water, central heating.
    It also includes Check-in / Check-out (if it is done during normal business hours: from 9 a.m. to 6 p.m., from Monday to Friday).
  • What do I need to bring when I check in at the motorhome?
    When you check in in the motorhome, you must have in your possession:
    • Driver's license
    • Passport/ I.D
  • Is there a 24-hour check-in and check-out service available?
    Yes. We offer a 24/7 check-in and check-out service to our guests.
    • 9h - 18h: Free (Monday to Friday)
    • 7h - 9h: 35€
    • 18h - 22h: 35€
    • 22h - 7h: 65€
    • 9h - 18h: 35€ (Weekend and holiday)
  • Where are the check-in and check-out points? And at what time can I do the same?
    You will have to pick up and return the motorhome at our premises. For this we have available the service Pick-up 24h, as indicated above.
    You should pick up and return the motorhome between 9am and 6pm. However we can make an exception if the client needs it.
    Between October and February, the time changes between 9am and 5pm, due to the fact that at this point it gets dark earlier and the visibility is not the same, making the explanation of the operation of the motorhome and checking the damage of the motorhome ( if any) weak.
  • Can I leave my car in your premises?
    Yes. Parking of the customer's car during the rental period is included in the daily rate. We are not responsible for your vehicle.
  • What are the conditions of check-out of the motorhome?
    The motorhome should be delivered with the same level of fuel from which it was lifted and with the darty water tank and cassette empty.
  • What happens if I'm late for the check-in / check-out of the motorhome?
    In case the check-in / check-out can not be done on the scheduled day due to delays, please contact us as soon as possible, as soon as you are aware of the situation, so that we can solve the unexpected.
  • What driving license do I need to drive a motorhome?
    To drive one of our motorhomes, it is required a category B driving license (the same as that is required for a car) and also the driver must have the driving license for more than 2 years and must be over 21 years of age.
  • How many people can drive the motorhome?
    There is no conductor limit. As long as they all have valid category B driving license at their possession as well as more then 21 years old.
  • In which countries is it permitted to travel?
    You are allowed to travel in the following European countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Iceland, Latvia, Lithuania, , Luxembourg, Malta, Norway, Poland, Portugal, Romania, Sweden and the United Kingdom of Great Britain and Northern Ireland.

    Outside of these countries you will have to consult us first to analyze and verify the possibility.
  • What should I do if I have to cancel my reservation?
    In case of cancellation of your reservation with us, please send us an email of the same account that you used for the reservation, confirming your name and dates, or via telephone. In accordance with our Terms and Conditions, we will cancel and refund any payments.
  • What is the cancellation policy?
    If you need to cancel your reservation more than 30 days before the check in time, you will be reimbursed for the full amount.

    If the cancellation takes place between 30 and 15 days from the time of check in, the payment of 50% of confirmation of reservation will not be refunded (cancellation fee), however nothing else will be charged.

    If cancellation occurs less than 15 days from check in time, the full amount of the reservation will be charged to the associated credit card (non-show fee).

Motorhomes

  • How can I choose the best model for my needs?
    Visit the page with all our camper models to get a full view of each model, with pictures, plans and descriptions.
    For more information please contact us, we are happy to assist you with our best advices.
  • What are the exterior dimensions of motorhomes?
    Model: Surfer, Dream Catcher, Select and Seagull
    Width: 2,05m | Length: 4,97m | Height: 2,55m

    Model: The Rollin Palace
    Width: 2,05m | Length: 5,42m | Height: 2,55m

    Model: King of the Road
    Width: 1,90m | Length: 4,90m | Height: 1,99m

    Model: Space Ship
    Width: 2,05m | Length: 5,99m | Height: 2,55m
  • Do motorhomes have manual or automatic transmission?
    All our motorhomes have manual transmission.
  • How many people can travel in a motorhome?
    This varies from caravan to caravan, depending on which model you choose. You can know more by visiting our page with all models that we offer.
  • Can I see the motorhomes before confirming my reservation?
    Yes of course! You are welcome to visit our office to see our motorhomes and meet our friendly staff.
  • Can motorhomes accommodate people with special needs?
    Unfortunately our motor homes do not have wheelchair ramps, or other support equipment.
  • How does the motorhome work?
    It works in a simple and intuitive way, making the stay as easy as possible. We will explain everything in detail about the motorhome on the day of the survey, so that there is no doubt.
    In addition, you can always contact us in case of technical or other difficulties.
  • What is included in each rental?
    Our motorhomes are all equipped with a full bathroom, shower with hot and cold water, refrigerator with freezer, gas stove, kitchen countertop, central heating, 120 liters for clean water tank and 120 liters for dirty water tank. As well as autonomous energy that makes the motor home work anywhere it is.

    In addition, all our motorhomes include a kitchen kit (with all the necessary utensils for a pleasant trip); bedding set (with sheet, duvet, duvet cover, pillows and pillowcases, per person); bath kit (with body towel and hand and face towel, per person); gas bottle, baby seat, awning, toilet chemical, electric cable, hose, basket with springs and cable for clothes.
    We also have to rent extra the following:
    • Toll Reader
    • WI-FI
    • GPS
    • Hammock
    • Surfboard
    • Bicycle
    • Table with benches
    • Bed Bag
    • Extra towel set
    • Barbecue
    • Thermal backpack
  • Do motorhomes have air conditioning?
    Yes. All motorhomes are equipped with air conditioning in the front seats.
  • Do campers have a separate heating system?
    Yes, all our motorhomes have a chauffage system.
  • Does the motorhome have sockets inside?
    Yes. The camper has some 12V sockets, USB inputs, and the traditional 220V sockets (European format). They are distributed by the motorhome so as to provide a pleasant living area. The 220V sockets will work whenever the motorhome is connected to the electric power.
  • What is the capacity of the fuel tank? How is the consumption pattern?
    All our motor homes use diesel. The capacity of the fuel tank is plus or minus 92 liters depending on the size of the vehicle. The consumption pattern will depend on the driving style and the circuit of the trip, but, on average, the consumption is around 8L / 100km.
  • What is the water storage capacity? How can I empty the dirty water tank?
    The drinking water tank has a capacity of 120 liters. The dirty waters from the kitchen sink + shower run together to the dirty water tank. After using one of the tanks, it is recommended to drain the dirty water tank as it may release strong odors and cause water to overflow both in the sink and in the shower if it is not emptied properly. When emptying the dirty water tank, ensure that it is in an area indicated for this purpose.
  • Where can I stock the potable water tank?
    You may find facilities to supply the potable water tank in camping areas, service areas or gas pumps, which are typical places where you can do this.
  • If I do not connect the truck to an electrical source at night, can I run out of power?
    If you do not have any electrical devices or glacier connected to the power, the secondary battery should maintain the electric range for several days. LED lights and water pump are designed to be energy efficient. However, we recommend that the truck be recharged at least 3 times a week if you are always standing at the same place. If you drive frequently, the secondary battery will be charged frequently and therefore you will not need to charge with an external source for so long.
  • Does the motorhome have insurance?
    Yes. We offer 3 types of insurance.
    1. Basic Insurance. This is free and includes unlimited miles, travel assistance and vehicle occupant protection. Being the deposit / franchise value of 1614 €.
    2. Super insurance. This costs € 14 per day and includes unlimited miles, travel assistance, vehicle occupant protection, glass breakage and tires. Being the deposit / franchise amount of € 848.
    3. Super + insurance. This has a cost of € 20 per day and includes unlimited miles, travel assistance, vehicle occupant protection, window smashing and tires. Being the deposit / franchise amount of € 584.
  • What is the deposit / deductible and how does it get paid?
    The security deposit required for the reservation corresponds to the amount of liability for damages in the motorhome. The amount of this deposit will depend on the insurance option you choose during your booking (€ 1614, € 848 or € 584). This amount will be withheld during the period of your trip and may be deducted up to 30 days after check-out in case of damages, fines or tolls payable.
  • Does the insurance cover my belongings?
    Caravans2Rent is not authorized to provide insurance covering the belongings of its customers. However, we recommend contacting your personal insurance company to see if your insurance covers travel or if there is another type of travel insurance option available.
  • Are pets allowed?
    Yes. You can also take your little friend on vacation. The client is responsible for any damage that the animal may cause the motor home.

Testimony

  • Just back from a fantastic trip to Portugal. From being picked up at the airport, provided with bikes for the two days while waiting for our campervan and spending 10 days touring and cycling around the Algarve and Alentejo regions, we could not have asked for better time. The camper, just perfect, spotlessly clean, well maintained and with everything we needed, and bike combination gave us the freedom and flexibility to explore areas away from the busy tourists resorts. Many thanks to Carlos, Daisy and Anastasiya

    • Elaine and Hugh McKechnie
    • Scotland, Facebook
  • Wij zijn met de huurcamper door de Algarve getrokken. Op het vliegveld stond Daisy ons al op te wachten om ons naar de camper toe te brengen. Beddengoed en handdoeken waren aanwezig. Uitleg was uitstekend. Na 9 dagen de camper weer zonder problemen ingeleverd en daarna werden we weer keurig op het vliegveld door Daisy afgeleverd nadat ze ons nog ‘n klein stukje van Faro had laten zein.

    • Ellen Von Rijn
    • Holanda, Airbnb
  • The host, Carlos, is a really friendly person, open to any request and gives good advices on the camper life in Portugal. He himself has one. He sent someone to pick us up from the airport and brought us also back for free. The caravan itself was a great home for 8 days, we traveled first to Lisboa, then down the west coast, and to relax we stayed the last days in Algarve.

    • Ina e Monica
    • Gr Bretanha, Airbnb
  • Two surfer guys from Norway rented a caravan for 6 days. Super good info before and during rental period. There where no problems what so ever. 10/10 on service and quality of the caravan. We can absolutely recommend Carlos. We will be back for sure!!! Thanks Carlos and the rest of the crew. Best regards, Ole Matti & Joakim.

    • Ole Matti e Joakim
    • Noruega, Airbnb

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